Utility Customer Service/Billing
UTILITY CUSTOMER SERVICE - 979-337-7520
HOURS Monday-Friday 8:00 a.m. - 5:00 p.m.
Amber Ortega - Utility Billing Supervisor - 979-337-7515
Utility Payment and Monitoring Tools
Pay and view utility bill history through the MyCivic Utilities app by Tyler Technologies, INC. Learn more.
Pay Your Utility Bill Online Online Credit Card Payments are for Residential Customers only.
- Save money by setting up alerts and adjusting your usage.
Instructions on how to setup View My Usage account
Effective October 1, 2021 the following rate changes will take place:
|Water||2019 Rate||2021 Rate||Difference|
|First 3,000 gallons or less||$17.92||$20.75||$2.83|
|3,001-10,000 gallons||$3.93||$4.55||$0.62||per 1,000 gallons|
|10,001-25,000 gallons||$4.92||$5.70||$0.78||per 1,000 gallons|
|25,001 and above||$6.15||$7.12||$0.97||per 1,000 gallons|
|Electric||2020 Rate||2021 Rate||Difference|
|Power Cost Recovery Factor||As needed||As needed|
|Gas||2014 Rate||2021 Rate||Difference|
|Distribution Charge||$2.311||$2.598||$0.29||per mcf|
|Commodity Charge||$5.35||$5.35||$0||per mcf|
|Gas Cost Adjustment Charge||Monthly||Monthly|
House Bill 872
In compliance with HB 872 passed by the 87th Texas Legislature, personal information and information regarding customer usage, services, and billing, including amounts billed or collected for utility usage, will be treated as confidential by the City of Brenham. This information will only be disclosed to the account holder or authorized individuals.
Customers have the option of requesting that information be released by completing the Request for Disclosure of Account Information form or by submitting a written request to the Utility Billing Department. The request can be delivered to City Hall, 200 W. Vulcan Street, or can be mailed to P.O. Box 1059, Brenham, Texas 77834. For questions, please call the City of Brenham Utility Billing Department at 979-337-7520.
How to Apply for Service
Application for utility service can be completed in the Utility Customer Service Office located inside City Hall, 200 W. Vulcan, Brenham, TX 77833. Each applicant is required to sign a Customer Application and present a lease or show proof of ownership before services can be connected.
All applicants are required to make a deposit in accordance with the provisions of Section 1005 of the City of Brenham Rate Tariff Schedules:
|Homeowner (permanent structure)||$150.00|
|Non-owner, without Electric or Gas Service||$145.00|
|Contractor - Each new construction||$100.00|
The Commercial Customer deposit is twice the highest monthly bill with a minimum of $300.00. Commercial customers have several options on how they may handle this amount. Please contact the Utility Customer Service/Billing Department for details at 979-337-7520.
Deposit Refunds (residential customers only)
Any required deposit may be refunded to Customer by crediting the customer's bill if all of the following conditions are met:
- The deposit has been held by the City for at least twelve (12) months; and
- Customer has not had any collection activity occurrence (including not honored and returned checks, disconnect notices or more than 2 late penalties) in the prior 12 months; and
- There is no "Past Due" bill currently owed for the applicable service accounts.
- Notwithstanding the foregoing provisions, upon disconnection of service, deposits will be applied to the final bill and the excess, if any, shall be refunded to the Customer.
Payment and Disputes
A customer may request a disconnection of utility service at any time unless there is a provision to the contrary in the service contract or applicable rate schedule. The customer is responsible for any use of service until the City has had a reasonable time to secure final reading or to remove the meter.
Service may be disconnected by the City for the failure of the customer to pay bills in accordance with the provisions of Section 1009 of the City of Brenham Rate Tariff Schedules or for failure to comply with the terms of his service contract or the rules and regulations in the Rate Tariff.
Disconnections of utility service may be done in person at the Utility Customer Service/Billing Office located inside of City Hall, 200 W. Vulcan, Brenham, TX 77833.
Utility customers can now receive the amount of the current utility bill with a text message the day it is billed. The message will indicate the address and amount with a link to allow the customer to pay the bill with a credit card. Keep in mind this is intended for customers who are currently not enrolled in automatic bank drafting or credit card drafting.
- Account number
- Account name
- Phone number
Email information to:firstname.lastname@example.org
The City now offers the option for customers to receive their utility bill via e-mail. Interested citizens can sign up for this option online by filling out the information below. Remember to notify Utility Customer Service/Billing Department if the email address changes to ensure delivery of the utility bill.
- Account number
- Account name
- Email address
Email information to: email@example.com
Forms and Tarrifs
Payment Kiosk Available after hours
Utility Billing Mobile App
MyCivic Utilities Mobile App
Utility Customers can access and pay their utility bill through the MyCivic Utilities app by Tyler Technologies, INC.
Once you have the app installed you will be asked to search for your city (Brenham, TX).
Next you will be asked to sign in with your account information. If you are a new online user you will need to register and have your customer ID number handy (this can be found on your utility bill).
Once you are logged in, select the "Utility Billing" menu item
Now you can see your current balance for your account(s), usage, and billing history all from your mobile device.
Call Before you Dig - dial 811
BEFORE YOU DIG - DIAL 811. IT'S THE LAW!!!
Color codes for Utilities Markings
- Water Blue
- Sewer Green
- Gas Yellow
- Electric Red
Digging can be dangerous. There are buried utilities throughout the city. Hitting a utility line can be both dangerous and costly. Without knowing the locations of the buried utilities, you jeopardize your safety as well as others and the inconvenience of being without the service.
Before beginning any project that requires you to move earth, DIAL 811. This is a free service available 24 hours a day, 7 days a week. The locate center will contact the city and the utility departments will mark their lines within 2 business days. Wait the required time - at least 2 business days. Once lines are marked, dig with care and dig safely by hand-digging within 18 inches of any marking.