Customers may also pay utility bills online using VIsa or Mastercard. Customers must create an account; an email address and amount of last bill or account number will be required to verify the account. There is a convenience charge to pay bills online. Click here to pay your bill online. |
Payment of Bills
Bills for service are based upon metered consumption and computed under the applicable rate schedule. Bills are due on the fifteenth day after the date of the bill. All customers, except departments, divisions, and/or agencies of the City, State, and Federal government, must pay the gross amount of the bill if paid after the due date. Payment of charges for connection or reconnection of service and payment of initial deposits or reinstated deposits as required under the rules of the City must be made before service will be connected or reconnected
Payment Options: Bank draft is offered as a free service to the customer. Click here for Bank Draft Form. Customer will receive the bill and payment drawn from checking account on the due date. Click here for Credit Card Draft Form
All rates specified herein are net, and the gross rates for delinquent payments are ten percent (10%) higher. Each bill for service is due within fifteen (15) days after issuance unless such day falls on a holiday or weekend, in which case payment is due on the next work day. If full payment is not received at the City’s offices or other approved payment location on or before the due date, all of the customer’s utility services will be considered delinquent and subject to disconnection.
Disputed Bills
When a customer believes that the amount of any bill rendered by the City for service is in error, he should request an explanation of the bill from the Utility Billing department. A customer may request, in writing, an investigation of the matter, setting forth all information relative to the dispute. The amount of the disputed bill should be paid by the customer. The City will investigate the matter promptly and will communicate its findings to the customer and credit any amount of money that has already been paid by the customer and that has been shown to have been paid in error. The City will not discontinue service nor will the customer's credit be impaired in any way during the investigation of the disputed bill.
For questions regarding utility billing services, please call:
The City of Brenham Utility Billing Department
979-337-7520
200 West Vulcan
Brenham, TX 77833